Position: Warranty Clerk

Details: Essential Job Functions

  • any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals
  • Follows up on all warranty receivables to ensure payment in a timely manner, contacting customers as needed to schedule appointments for special order parts
  • Participates in training as prescribed by management
  • Assists technicians as needed with diagnosis, authorization or repairs
  • Follows up on open work orders as per policy of dealership
  • May cross train to perform other duties

Essential Job Skills

  • One year of RV experience preferred but not required
  • Strong computer skills
  • Working knowledge proper and safe use of equipment
  • Excellent organizational/sequencing skills
  • Working knowledge of activities, methods, procedures and policies of the Service Department
  • General knowledge of product installation activities
  • Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person
  • Ability to accept additional tasks, duties and/or direction from management
  • Requires bending, climbing, and kneeling in order to take photographs of various areas of an RV. Also requires lifting to receive and ship warranty parts.
  • This position requires a person who is highly organized and is attentive to details regarding records and contracts. This position should generally have experience in their company's industry. This person should possess expert written, electronic, and verbal communication skills and relevant computer skills.

Job Type: Full-time

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